US Sales Operations & Onboarding Analyst

US Sales Operations & Onboarding Analyst
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Reporting to the Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's "speed to ready" objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity.
This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs.
Hybrid / Remote with occasional in-office requirements
NHO class to be delivered remotely in home office, and associate expected to be onsite off week when not conducting training, to support Sales Operations activities.
Sales New Hire Orientation (NHO) Program Leadership
Serve as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program, ensuring consistent delivery, quality, and continuous improvement across recurring onboarding cohorts.
Lead engaging virtual onboarding sessions that accelerate new-hire readiness, reinforce key onboarding requirements, and support speed to productivity.
Develop, maintain, and enhance NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources to ensure relevance, accuracy, and business alignment.
Coordinate program schedules, agendas, and stakeholder participation while partnering with subject matter experts to deliver a high-quality onboarding experience.
Assess learner understanding, onboarding effectiveness, and participant feedback to identify opportunities for improvement and strengthen program outcomes.
Serve as a trusted resource for new hires and managers by responding to onboarding questions and helping resolve readiness gaps.
Stay current on adult learning practices, virtual facilitation techniques, and onboarding trends to continuously improve the learner’s experience.

Onboarding Readiness & Cross-Functional Coordination
Partner with Sales Operations, HR, IT, Compliance, and other functions to support pre-boarding readiness and ensure Day One requirements are completed successfully.
Monitor onboarding milestones, identify risks or delay, and coordinate resolution of system access, credentialing, training, and compliance issues.
Support continuous improvement initiatives that enhance onboarding efficiency, associate experience, and operational effectiveness.

Administer day-to-day vendor credentialing activities, ensuring timely field access and compliance with customer, agency, and regulatory requirements.
Manage new requests, renewals, document updates, account maintenance, deactivations, and issue resolution activities.
Coordinate with credentialing agencies, healthcare customers, and internal stakeholders to resolve access barriers and support field readiness.
Maintain credentialing documentation, SOPs, training materials, reporting tools, and knowledge resources to support program effectiveness.
Monitor credentialing trends and identify opportunities to improve service, efficiency, compliance, and associate experience.

Administer North America fleet, reimbursement, and non-fleet program activities in accordance with established policies and governance requirements.
Serve as a primary contact for associates, leaders, vendors, and business partners to resolve routine program questions, issues, and escalations.
Coordinate fleet activities including onboarding, offboarding, vehicle ordering, maintenance support, replacement cycles, inventory management, and vehicle disposition.
Maintain fleet reporting and data related to utilization, billing, maintenance, incidents, violations, and program performance.
Support process harmonization, automation, and continuous improvement initiatives that enhance operational efficiency and associate satisfaction.
Review policy exception requests, prepare recommendations, and provide operational support across Sales Operations programs as needed.

Operational Excellence & Customer Service
Deliver a high level of customer service while supporting associates, managers, and business partners across onboarding and Sales Operations programs.
Maintain accurate documentation, operating procedures, and program records to support compliance and operational consistency.
Identify opportunities to simplify processes, improve service delivery, and enhance the overall associate experience.
Contribute to a culture of collaboration, accountability, continuous improvement, and operational excellence.

Bachelor's degree required or equivalent combination of education and relevant work experience.
5+ years of experience in Sales Operations, Commercial Operations, Learning & Development, Training, Customer Support Operations, or related business functions.
Experience facilitating virtual training sessions and delivering content to diverse audiences.
Demonstrated ability to manage multiple priorities, coordinate cross-functional stakeholders, and execute operational processes with accuracy and attention to detail.
Strong communication, organization, problem-solving, and customer service skills.

Experience developing and facilitating onboarding, training, or learning programs.
Knowledge of adult learning principles and effective virtual facilitation techniques.
Experience supporting sales, commercial, healthcare, or customer-facing organizations.
Experience with learning management systems, onboarding programs, credentialing processes, or operational support functions.
Experience in creating training materials, job aids, guides, videos, or other learning resources.
Experience working within a matrixed environment and partnering across HR, IT, Sales, and Operations functions.

Training Facilitation & Presentation Skills
Problem Solving & Critical Thinking

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Long-term care with life insurance

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

BD Deferred Compensation and Restoration Plan
College financial aid and application guidance

Paid time off (PTO), including all required State leaves
Group auto and home insurance
Discounts on products and services

Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Support for fertility, birthing, postpartum, and age-related hormonal changes

Family and Medical Leave (FML)
Jury and Witness Duty Leave

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
USA TX - San Antonio - Silicon DrUSA NJ - Franklin Lakes
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
$83,100.00 - $133,000.00 USD Annual

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Working at BD United States

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