SAP Enterprise Support Specialist

What You’ll Be Doing

✔️ Providing expert-level support for SAP solutions across various SAP modules, ensuring system performance and stability

✔️ Managing and resolving incidents, service requests, and technical issues related to SAP systems

✔️ Proactively monitoring SAP systems, diagnosing problems, and recommending solutions to improve performance

✔️ Coordinating with SAP support teams to ensure timely resolution of critical issues

✔️ Assisting in SAP upgrades, patches, and system migrations, ensuring minimal disruption to business operations

✔️ Engaging in SAP Enterprise Support offerings and leveraging tools like SAP Solution Manager to monitor and manage SAP landscapes

✔️ Offering guidance on best practices, system optimizations, and SAP product capabilities

What We’re Looking For

✔️ Proven experience in SAP Enterprise Support, with a strong background in SAP Basis, SAP HANA, and system administration

✔️ Expertise in troubleshooting, issue resolution, and maintaining SAP landscapes across diverse environments

✔️ Knowledge of SAP Solution Manager, monitoring tools, and SAP Support Portal

✔️ Strong communication and interpersonal skills with the ability to liaise with technical and non-technical stakeholders

✔️ Familiarity with SAP cloud solutions and integrations with on-premise systems is a plus

✔️ SAP certifications, especially in SAP Basis or SAP Enterprise Support, are a plus