Service Manager

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At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our over 18,000 employees shape the future in process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with global industries, we create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and build a forward-thinking vision for our people, our customers, and the world at large.
We are looking for a Service Manager to join our office in Thailand and lead our service organization as a customer-focused and commercially successful growth engine. In this role, you will strengthen lifecycle services, develop a capable engineering team, and connect service delivery with project execution and long-term customer value. This position is based in our office in Nonthaburi, Thailand.
What is the role about? Can you turn an installed base into sustainable service growth? Can you coach engineers to think beyond completing the job and focus on customer value? Can you balance people leadership, operational performance, and P&L responsibility? As Service Manager, you will lead the service function in Thailand, guide a multi-level engineering organization, and provide oversight and coaching for project execution. Reporting to the Managing Director, you will work closely with Sales, Projects, customers, and the global service network.
Which tasks will you perform?
Own and develop the installed-base lifecycle, moving the service organization from reactive support toward proactive customer engagement, retention, and long-term value creation
Drive profitable service growth through service contracts, spare parts, and value-added and digital services, while monitoring order intake, net sales, utilization, and contribution
Lead, coach, and develop the service team, strengthening technical capability, accountability, collaboration, and a customer-oriented mindset
Ensure reliable and scalable service operations through effective resource planning, productivity management, standardized processes, quality, and safety
Own the end-to-end service experience by improving responsiveness, service quality, complaint handling, customer feedback, and relationships with key decision-makers
Partner with Sales, Projects, and the global service network to support solution costing, project execution, and a seamless transition from projects into lifecycle services

What do we expect from you?
Hold a bachelor’s degree in engineering, ideally in instrumentation, automation, electrical engineering, or a related discipline; a master’s degree or MBA is an advantage
Bring 7 – 10 years of experience in service, engineering, or industrial automation, preferably within the industrial automation or process industries, including at least 3 years in a leadership or management role
Have solid experience in customer-facing service operations and service business development, including areas such as service contracts, spare parts, value-added services, or comparable lifecycle offerings
Demonstrate strong business and financial understanding with experience in P&L management, cost control, resource utilization, and profitability improvement
Lead through coaching and change, with the ability to motivate a diverse engineering team, build capability, and create disciplined execution
Communicate fluently in both Thai and English and engage effectively with employees, customers, senior leaders, and international stakeholders

What can you expect from us?
A leadership role with direct influence on the development of our service business and customer lifecycle strategy in Thailand
The opportunity to shape a growing organization, develop engineering talent, and introduce more proactive and scalable ways of working
A family-owned, highly committed company with a sustainable, long-term vision and a culture built on trusted relationships
Lifelong learning through training, further education, internal knowledge transfer, and collaboration across our global service network

To apply, we kindly ask you to upload your documents through our career page. Applications sent by email cannot be considered due to data privacy requirements.Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.