Automotive Service Manager - GM at Napleton Chevrolet Buick GMC Beaver Dam Beaver Dam, WI

Pay: $100,000.00 - $120,000.00 per year

Job description

Overview

General Motors dealership, is looking for an experienced and motivated Automotive Service Department Manager to lead our General Motors service operations. This position is responsible for managing daily activities in the service department, driving profitability, ensuring exceptional customer satisfaction, and maintaining full compliance with GM standards and processes. Family oriented and exceptional work environment.

The ideal candidate will be a hands-on leader with strong operational knowledge, excellent interpersonal skills, and a proven track record of successfully managing a service department.

Key Responsibilities

Manage and oversee all daily operations of the service departmentLead, train, and develop service advisors, technicians, and support staffEnsure compliance with GM policies, warranty procedures, and manufacturer standardsMonitor and improve key performance indicators (KPIs) including CSI, productivity, efficiency, and profitabilityHandle escalated customer concerns and ensure a high level of customer satisfactionMaintain proper scheduling, workflow, and shop capacity planningControl departmental expenses and maximize gross profitOversee warranty administration and ensure accurate documentation and submissionsCollaborate with parts, sales, and management teams to ensure smooth dealership operationsMaintain a safe, clean, and professional work environment
Qualifications

Minimum 3–5 years of automotive service management experience (GM dealership experience strongly preferred)Strong understanding of GM warranty, service processes, and manufacturer programsProven leadership and team-building skillsExcellent communication, customer service, and problem-solving abilitiesAbility to analyze service performance metricsExperience with Tekion (DMS) is a valuable asset.Valid driver’s license and acceptable driving record
Compensation & Benefits

Competitive salary with performance-based bonusesHealth, dental, and vision insurance401(k)Paid vacation and holidaysOpportunity for advancement within a growing dealership group
Job Type: Full-time