Sr Supv, Field Svc

#08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521
October 26, 2026
As a Service Manager for Heavy Team (Chiller system), you’ll be responsible for:
Coordinates, prioritizes, and resolves issues encountered by Singapore team on all Chiller system maintenance and repair works.
Optimizes the usage of manpower, standard time, equipment, and energy of team.
Escalates key issues that will impact the business.
Manages team according to established programs and objectives.
Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Forecast, monitor and document financial performance against plan
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
Manage end-end service delivery processes from renewals of contracts to service delivery and account receivable (for renewals, captured, conversion contracts) with aid of systems such as SalesForce, Smax, SAP
Manage a team of service technicians direct reports, and a few in-house subcontractors
Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice
Drive EH&S initiatives, create EHS awareness and monitor compliance
Ensure adoption of tools by team in daily operations such as SalesForce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot
Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-level
Carrier is An Equal Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Who We Are: About Carrier
For over a century we have led the way. Today, we're redefining what's possible. We are the new Carrier.
Carrier Unscripted: Why Employees Love Carrier
There's no script for changing the world. Hear what current employees have to say about working with Carrier.
Carrier Unscripted: Why Employees Love Carrier Page Link
Work With Us - Why Carrier?
Learn more about working at Carrier.
Carrier remains steadfast in our goal to create a workplace that is truly and genuinely inclusive, and where all employees feel like they .
Explore Careers in Carrier Business Services.
Carrier Business Services Page Link
Who We Are: About Carrier
For over a century we have led the way. Today, we're redefining what's possible. We are the new Carrier.
Carrier Unscripted: Why Employees Love Carrier
There's no script for changing the world. Hear what current employees have to say about working with Carrier.
Carrier Unscripted: Why Employees Love Carrier Page Link
Work With Us - Why Carrier?
Learn more about working at Carrier.

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