Service Administration Specialist

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Our Opening and Your Responsibilities
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
Provide order and contracts confirmations to customers
Receive and carry out directions as provided by team leader
Always demonstrate accuracy and speed of work
Review documentation and work according to procedures laid out
Schedule work to be completed within set timeframes
Communicate with teams/peers and team leaders to optimize work completion
Ensure company guidelines and policies are always met
Achieve Key Performance Indicators (KPI’s) and meet Development Plans
Support service and customer priority strategies
Support cost reduction and/ or process improvement initiatives

What You Need to Succeed
Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
Minimum 2-3 years relevant working experience in shared services environment (global scope)
Fluent in English. Knowledge of other Asian languages an added asset
A good team player with ability to work cross culture and function.

Flexible to work in different global time zones for meetings and calls

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us .
For those who prioritize precision, Mettler Toledo is precisely where you belong.
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
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