Application Engineer

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Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in networking solution, especially in switch products. You will be responsible in providing technical supports to our enterprise customers, promote internal switch products to provide optimize customer's networking solution. The ideal candidate must have strong technical background in networking switch product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.
Regular Technical Support duties: customer case handling, troubleshooting, and follow‑through to resolution.
Test automation for our software products (writing and maintaining automated test cases and scripts).
Development of internal tools for managers and other departments (reports, dashboards, workflow utilities).
VIP customer support: Primary or backup contact for high‑priority accounts
Contribution to company software projects (BMC, CMM, Redfish, etc.) — design reviews, testing, and coordination with SW/PM teams

Bachelor's degree in Computer Engineering or Electrical Engineering is preferred
Minimum 1-2 years of working experience in automated testing is preferred
Knowledge and skill on Python programming
Working independently and able to research and solve problems
2+ years of working / technical support experience in computer systems and/or servers is a plus
Strong organizational and well-developed social skills
Highly analytical, creative, detail oriented, organized, good team player is a plus
Excellent telephone etiquette skills and on-site support skills
Excellent knowledge of Server / Workstation GPU products is a plus
Strong communication skill in both verbal and written

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Testing, Cloud, Application Engineering, Electrical Engineering, Embedded, Technology, Engineering

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