Solutions Engineer

AM-i is in a high-growth phase, doubling year over year and serving hundreds of dealership locations, selling into a complex automotive landscape. We offer a deep automotive vertical SaaS platform including integrations to many other systems. You can help making our growth phase a success by making the delivery of our platform well prepared and executed.
As Solutions Engineer, you cover the full arc from the first technical conversation to live deployment. Pre-sales, you take accountability for deal closes from a system/technical viewpoint and remove any blockers along the way. You create a full understanding of the prospect's system landscape, navigate their organization to find the right technical contacts, and tee up the deal for mutual agreement. This is all captured in a detailed system implementation plan. Post-sales, you take co-ownership of the deployment, getting involved where the onboarding team needs more technical guidance. The onboarding team owns the process, basic configuration, mainstream integrations. You step in where they lack the technical knowledge.
As the ideal candidate, you always understand what happens under the hood, you know how to map a dealer's technology environment, you like collaborating with customers directly, and you're the person who picks up the phone instead of waiting for an email. This role reports directly to the CRO and works in close collboration with the Sales and Onboarding teams.
Qualify technical feasibility early and eliminate integration risk before closing. Ensure we sell what we can deliver fast and at scale
Lead technical discovery with prospects: understand their DMS, data feeds, OEM connections, and IT setup
Navigate the customer organization to identify and engage the right technical stakeholders
Deliver compelling product demonstrations tailored to the customer's specific environment
Don't wait for updates: pick up the phone to keep the project moving along

• System Landscape Mapping & Integration Planning

Map the customer's full technology environment: DMS supplier, OEM data connections, advertisement integrations, and internal IT contacts
Identify integration dependencies and risks early in the engagement
Translate the system landscape into a concrete implementation plan with clear ownership and timelines
Align internally with Product and Onboarding on what is technically feasible and in what timeframe

• Post-Sales Deployment & Implementation

Take ownership of the technical aspects of customer deployments from contract signature through to go-live
Execute integrations and configurations that go beyond standard onboarding steps
Coordinate with customer IT contacts and third-party vendors to resolve integration dependencies
Keep deployments on track — proactively chase blockers, follow up on open items, and flag risks before they become problems

Be the trusted technical point of contact for customers during and after deployment
Act as the internal voice of the customer on technical matters: surface issues and improvement opportunities to Product and Engineering
Support customers in getting the most out of AM-i by helping them understand and leverage platform capabilities

Feed structured insights from customer environments back into Product
Contribute to and improve standardized deployment playbooks based on what you learn in the field
Share patterns across customer implementations to reduce future integration complexity

From contract signature to live deployment
% of deployments completed on time
Win rate on deals where SE engaged in technical pre-sales

Number of active blockers and average resolution time

Shadow existing deployments and onboardings to understand the full integration landscape
Build deep familiarity with AM-i's integration architecture and current tooling
Identify the most common technical blockers and gaps in current deployment processes
Start engaging in pre-sales technical conversations alongside Account Executives

Take full ownership of the techncial side of new customer deployments from contract to go-live
Measurably reduce average time-to-go-live on new accounts
Own pre-sales technical engagement on active sales cycles
Begin mapping and documenting customer system landscape patterns

Contribute to and finalize standardized integration playbooks
Drive consistent deployment quality across all active accounts
Surface early expansion signals from deployed customers back to Sales
Establish yourself as the go-to technical partner for both prospects and customers

3 to 7 years in a technical customer-facing role: solutions engineering, implementation consulting, technical pre-sales, forward deployed engineering, or similar
Demonstrably tech-savvy: comfortable with system design, APIs, data flows, and integration concepts. Being a developer is not required, having a builder mindset is great
Track record of navigating complex customer organizations to find the right technical stakeholders and drive outcomes
Hyper-proactive communicator: you make calls rather than send emails to keep things moving along
You are a driver of outcomes (not a passive consultant). If something blocks progress, you solve, escalate, or reroute immediately
Experience working alongside sales teams in a pre-sales or deal-support capacity
Structured thinker who turns complex technical environments into clear plans and timelines

Experience in automotive retail, dealership software, or vertical SaaS
Familiarity with DMS systems (e.g. Incadea, Keyloop, Autoline) or OEM data environments
Experience with CRM systems (e.g. Attio, Salesforce, HubSpot)
Background in environments with rapid product development cycles

You find and engage the right people to understand the full system landscape. You ask the right questions and get to the real picture fast. You pick up the phone. You chase the blocker. You don't wait for updates to come to you.
Things land because you made them land. Be there along the way, sometimes as the lead sometimes supporting the onboarding team. From System Chaos to Structure You turn messy, fragmented dealership ecosystems (DMS, OEM systems, ads, CRM, and point solutions) into a structured, executable system and plan.
You turn complex, messy customer environments into clear plans with owners and timelines. You handle technically demanding stakeholders with calm confidence. You are trusted to make things work.
A defining role in scaling one of the fastest-growing automotive SaaS platforms in Europe.
Direct impact on deal velocity, customer go-live speed, and retention
Close collaboration with Sales, Product, Engineering, and Onboarding
High ownership: you run your own customer technical engagements from pre-sales to live
Competitive salary, commensurate with experience
Hybrid model: 3 days in office in The Hague, 2 days remote
Base salary in the range of €65,000 to €85,000 with a variable component linked to deployment success and pre-sales contribution

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