Supply Chain Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Regional responsibility covering end-to-end Supply Chain Management and Customer Service operations across Japan & ASEAN
Deliver through integrated SCM and Customer Service
Ensure reliable delivery and proactive issue resolution
Strengthen cash flow discipline via AR management
Build to mitigate risks
Drive cost control and operational efficiency
Ensure optimal inventory management balancing service, cost, and working capital

Customer Satisfaction & Service Excellence
Drive customer satisfaction KPI improvement (NPS, service level)
Ensure on-time delivery and commitment reliability
Own escalation and resolution of critical customer issues

Accounts Receivable (AR) & Cash Flow
Ensure timely AR collection and overdue reduction
Monitor risks and drive dispute resolution
Align service execution with payment discipline

Identify supply risks across capacity, supplier, and logistics
Develop mitigation strategies (dual sourcing, buffers)
Enhance responsiveness to disruptions and ensure business continuity

Drive end-to-end cost optimization across supply chain
Improve productivity and operational efficiency
Lead logistics and process cost reduction initiatives

Manage optimal inventory levels balancing service, cost, and working capital
Improve inventory turns and reduce excess/obsolete inventory
Establish inventory segmentation and safety stock policies
Align inventory strategy with S&OP and demand variability

Customer satisfaction (NPS / service level)
Inventory turns / working capital efficiency
AR aging / DSO performance
Cost savings / productivity improvement

What your background should look like
Demonstrates leadership by driving change initiatives and influencing across functions
Ability to align team and departmental goals with overall business and supply chain strategy
Strong conflict resolution capabilities, with ability to navigate complexity and align stakeholders
Consistently delivers commitments with a high level of discipline, accountability, and execution excellence
Builds high-performing teams through coaching, engagement, and capability development
Bachelor’s degree required; 15+ years of experience in Supply Chain Management and Customer Service operations
Extensive functional expertise in , including planning, forecasting, inventory management, and customer service integration
Demonstrated experience in leading cross-functional projects and regional teams , driving business outcomes and operational transformation
Proven track record in ; Automotive experience is a plus
Strong understanding of customer-centric operations, cash flow (AR management), and inventory optimization
Experience in driving supply chain resilience and risk mitigation strategies , including scenario planning and supply continuity
Strong capability in cost control and operational efficiency improvement , with a data-driven approach
Excellent communication and presentation skills in English; Japanese is highly preferred

SET : Strategy, Execution, Talent (for managers)
SHOBUGAIKE 100KAKEGAWA, Shizuoka 436-0040Japan
3-5-8 HISAMOTOKAWASAKI-SHI KANAGAWA, Kanagawa 213Japan

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