Support Engineer II

San Pedro Garza García, Nuevo León, 66269
Job Profile - Support Engineer II
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
Acts as a liaison between Support Services, PMG, Consulting Services across products.
Available on call (on shift basis) for extreme emergencies / critical site down issues.
Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
Ensures quantity and quality content in the knowledge base.
Add value by developing knowledge article as well as working on operational improvements
Escalates issues that may have a negative financial or relationship impact.
Mentors team associates in product knowledge and triage techniques.
Performs customer performance reviews and Health Checks.
Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
Provides functional and/or technical support during a customers product implementation and "go-live" periods.
Understands the business features and functionality to be provided by the product.
Works in a cross-functional capacity to support quality design, development and testing.
Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
Monitors and actions Blue Yonder solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents

Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
Familiarity with retail domain and order management systems is a must
Experience with scripting tools like JMeter and selenium
Experience with Azure and GCP cloud services around deployments and monitoring
Experience with tuning, extracting data from Cassandra and/ Mongo DB

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Join us as a Support Engineer 2, where you will play a key role in supporting rapid deployment and onboarding projects for our WMS and 3PL customer base. You will act as a liaison across support teams, ensuring best practices and quality content. Ideal candidates have strong analytical skills and experience in retail domain and scripting tools.
San Pedro Garza García, Nuevo León, 66269
Sr Support Engineer 1 - WMS
We are looking for a Sr Support Engineer to lead technical support for Warehouse Management Systems (WMS) in Monterrey, Mexico. You will diagnose complex issues, architect cloud migrations, and mentor junior engineers. Ideal candidates bring extensive experience in enterprise software support and cloud environments.
San Pedro Garza García, Nuevo León, 66269
We are looking for a Support Engineer 1 to deliver technical support for the BlueYonder WMS system, assisting customers with system issues and ensuring timely resolution. The role involves case management and collaboration with internal teams. Ideal for candidates with customer support or technical troubleshooting experience.
San Pedro Garza García, Nuevo León, 66269
We’re working together to build strong communities inside and outside.
We’re working together to build strong communities inside and outside.
Company sees the whole person and looks to support your well-being.
We value individuality. experiences that have shaped your world.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.