Technical Support Engineer

We are looking for a Technical Support Engineer in order to support and educate companies Distributors and Dealers. The company develops industrial large format printers in which they distinguish themselves with their innovative digital colouring and cutting methods. They develops the complete product range for all product lines, both software and hardware.

• After sales support to the company dealers across EMEA:

Interact directly with customers to diagnose and solve technical problems in a set time frame
Inspect cases for technical complexity and advise our customers accordingly
Direct support to dealers and distributors by onsite interventions
Communicate with development teams in order to find solutions

Installation, operating and dismantling of machines
Advising customers about specific applications and supporting sales during the show

Organizing and hosting technical trainings for dealers and distributors
Elaborate the knowledge base for internal / external use

• Refurbishing of secondhand machines

Inspection and repair of returned / used machines for re-sale
Maintenance of machines located in the showroom

Fluent written and oral communication skills in English and preferably in another European language
Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software

Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology (min. five years)
Experienced in organizing and hosting B2B trainings
Experienced in digital printing technology and processes
Knowledge and experience with warranty terms and the decision making process

Travelling throughout Europe on a regular basis
Customer and service minded attitude

Excited? Apply directly or contact for more information. You can call on or mail to info@yorisrecruitment.com
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