Technical Support Role

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Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
This technical support role is designed for a seasoned professional with over four years of experience in server technologies, ideally holding a BS/MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline. The candidate will play a critical role in ensuring system reliability and customer satisfaction by addressing hardware and firmware issues, supporting new product evaluations, and collaborating across teams to resolve technical challenges.
Timely replication and clarification of customer-reported issues
Root cause analysis in partnership with R&D and lab team
Support for New Product Introduction (NPI), Proof of Concept (POC), and trade show system evaluations
Customized hardware testing and OS installation for enterprise clients
Development of shell scripts for hardware diagnostics

Education: BS/MS EE, CE, CS, or other engineering fields
4+ years of server technology related experience
Experienced in configuring server systems or OEM AI server businesses
Familiar with server virtualization technologies
Strong disciplinary attitude to target issue fix in time
Ability to work independently with customers while maintaining effective team collaboration
Experience with Bash scripting, familiar with Linux

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Systems Engineer, Engineer, Computer Science, Electrical, Firmware, Engineering, Technology

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