Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)

Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)

Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)
Why Join Ingram Micro? At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.
About Ingram Micro Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe. About the Team Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction. The Role: Technical Support Engineer As a Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience. What you’ll do: Troubleshoot and resolve advanced issues across Azure/AWS services Support hybrid, multi-cloud, and on-premises integrations Lead critical incident response, including bridge calls and service restoration Diagnose outages, performance issues, and configuration errors using monitoring tools and logs Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations Conduct root cause analysis (RCA) and drive long-term improvements Collaborate with Engineering, Product, ERP, and vendor teams Maintain documentation, mentor junior engineers, and improve support processes What You Bring Bachelor’s degree in Computer Science, Information Systems, or equivalent 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles Experience troubleshooting SaaS-based cloud solutions Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL Strong troubleshooting ability across APIs and cloud services Solid understanding of ITIL processes: Incident, Problem, Change, RCA Exceptional communication skills and a customer-first mindset Ability to operate effectively in fast-paced, global, high-pressure environments Nice-to-have specializations: Scripting skills in PowerShell and/or Python (Bash a plus) Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch) SAP BRIM (FICA, CI) or SAP FICO experience Infrastructure as Code (Terraform, CloudFormation) Container technologies (Docker, Kubernetes) Azure/AWS certifications ITIL certification (Foundation or higher) Microsoft 365 and Entra ID enterprise experience Cloud cost optimization experience Native or Fluent in Multiple Languages: Spanish, French, Portuguese, or German Other Information:Work Schedule: Must be amenable to work on North America (graveyard shift); must be flexible on weekend work as needed (24x7 support)
Work Setup: Hybrid 10x a month RTO
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Professional, Technical Support (API, MySQL, MSSQL, PostreSQL, Order Management)
Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)
Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)
Our Culture makes Ingram Micro a Great Place to Work ®
Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.
Learn more about Ingram Micro in The Philippines
Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.
Ingram Micro's culture of recognition fosters pride in the value each employee contributes to business success. Employees are not just productivity numbers, but valued for their skills and collaboration. Employee resource groups allow for free expression and shared purpose, highlighting the importance of employee satisfaction. Outside of work, employees find joy in new hobbies, travel, and meeting people with diverse perspectives. Most importantly, employees are present in the lives of those who matter most. Ingram Micro is truly a great place to work.
Supervisor, Sales Operations
As someone who has been in the BPO industry for several years, I can confidently say that my career growth has been significantly supported by the team at Ingram Micro. They have provided me with ample opportunities to develop my skills and have constantly encouraged me to push myself beyond my limits. Additionally, the company culture is one that fosters creativity, collaboration, and innovation, making it an ideal workplace for employees looking to excel in their careers.
Consultant, Global Reporting & Data Analytics
Ingram Micro stands out for more than just its generous perks, recreational activities, and benefits. The company's care for employees' financial, mental, physical, and emotional needs through various platforms is remarkable. They provide a feeling of being part of an organization even after college, supporting employees as individuals with lives outside work. Ingram Micro invests in learning and development, helping employees achieve professional growth while aiding the company's success. This focus on employee well-being and growth drives productivity and fosters long-term commitment. Ingram Micro is truly great.
Working for more than a decade at Ingram Micro is a testament of how good a company it is in nurturing its people. I have been provided not only a professional network but also a sense of family. I had the opportunity to develop relationships and build expertise in specific areas. Such experience fosters a sense of loyalty and commitment to the company. It also opened opportunities for career growth; my journey from Sales to Project Management is by no means easy but is rich in learning and development.
Sr Professional, Digital Enablement
Helping businesses reach their global potential
At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.
Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent.
Go to our global careers page
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