After-Sales Technical Support Specialist (m/f/d)

After-Sales Technical Support Specialist (m/f/d)

After-Sales Technical Support Specialist (m/f/d)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
We are looking for an After-Sales Technical Support Specialist (m/f/d) to support our Smart Grid Solutions business.
In this role, you will be the owner of technical customer cases throughout their entire lifecycle. You will serve as the central coordination point between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering, ensuring that customer issues are handled in a structured, professional, and timely manner.
You will be responsible for driving technical cases from initial issue identification through final resolution and documented closure. Your success will be measured by the speed, quality, and effectiveness of issue resolution, as well as the quality of communication with customers and internal stakeholders.
Own and drive technical customer cases from initial assignment through final resolution and documented closure
Act as the primary coordinator between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering
Serve as the main customer-facing contact for technical after-sales topics and ensure professional, timely, and transparent communication
Perform structured troubleshooting, diagnostics, and technical issue classification
Assess, prioritize, and manage technical cases based on customer impact, business urgency, and complexity
Coordinate RMA, quality, and technical product-related cases end-to-end
Create, maintain, and manage Quality Action Boards (QABs)
Ensure all relevant technical information, customer feedback, findings, and supporting documentation are complete and accurately documented
Upload and maintain QAB information within quality management systems and portals to enable efficient investigation and processing by Quality teams
Prepare complete and well-structured technical case documentation before escalation to Quality, Engineering, Product Management, or Field Application Engineering
Coordinate investigations and follow-up activities across internal stakeholders while maintaining overall ownership of the case
Track open actions, drive timely responses, and ensure agreed actions are completed
Maintain accurate documentation in CRM, ticketing, and quality management systems
Identify recurring technical issues and contribute to product, process, and quality improvements
Support Sales with spare parts, service-related topics, and after-sales activities
Participate in selected customer visits together with Field Application Engineers when required for complex technical investigations

What your background should look like
Technical degree, vocational qualification, or equivalent experience in Electrical Engineering, Electronics, Automation, Mechatronics, or a related technical field
Experience in technical customer support, after-sales support, application engineering, quality support, technical service, or a comparable customer-facing technical role
Strong understanding of electrical power distribution systems and medium-voltage applications
Knowledge of medium-voltage switchgear applications, voltage detecting systems (VDS), fault passage indicators (FPI), earth fault indicators (EFI), fault localization, and related smart grid monitoring technologies
Hands-on experience with: Technical troubleshooting and diagnostics; Customer complaints and technical issue resolution; Quality case and RMA handling; Technical documentation and case management
Strong communication skills and ability to translate technical topics into clear customer communication
Structured, proactive, and solution-oriented working style
Ability to coordinate multiple stakeholders and manage competing priorities
Comfortable working across functions such as Sales, Engineering, Product Management, Quality, and Operations
Experience with CRM, ticketing, or quality management systems (e.g., Salesforce) is an advantage
Fluent English language skills; additional languages are a plus

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on , , and
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
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