Field Service Technician

Stittsville, Ontario, Canada
Join a company where the work you do makes a difference! We are One Team with One Goal. At STERIS Applied Sterilization Technologies (AST), it’s our philosophy and our way of doing business. Through a network of over 50 facilities globally, STERIS AST has been committed to providing contract sterilization services to the medical device, pharmaceutical, consumer, and industrial communities for over 40 years. Our irradiation and gas sterilization services ensure the safety of those who use these products, including our families, our friends, and ourselves. If you are looking to join a collaborative and innovative team in an essential industry, apply for our position today!
The is responsible for providing frontline technical support for STERIS AST's network of electron beam (E-Beam) sterilization facilities , with a primary focus on maintaining and supporting linear accelerator (LINAC) systems and associated processing equipment. In addition to supporting equipment within the STERIS AST network, this role also provides service, maintenance, troubleshooting, and technical support for similar E-Beam and accelerator technologies operated by external customers and partner organizations.The role utilizes technical expertise to perform or assist with preventive maintenance, diagnostics, repairs, system upgrades, and continuous improvement activities both on-site and remotely. Working alongside experienced service and engineering teams, the Field Service Technician supports linear accelerator systems, electrical and mechanical subsystems, controls, safety interlocks, conveyor systems, and other critical equipment essential to electron beam processing operations.
This full-time, permanent position plays a key role in ensuring equipment reliability, customer satisfaction, and operational excellence while supporting STERIS' safety-focused culture and maintaining compliance with all company policies, procedures, regulatory requirements, and the Global Code of Conduct.
Must have the ability to obtain/hold a valid passport. Must have the ability to travel internationally by plane 20%-30%.

What you'll do as a Field Service Technician
Contribute in a team effort by performing in accordance with all STERIS policies, GMP, Lean principles and other directives.
Support the directives and decisions of higher level management.
Utilize collaborative service tools and systems, as well as data collection tools to gather diagnostic information for analysis. Locate and reads system schematics, drawings and documentation.
Participate in the assembly and installation of complex equipment, primarily as a development opportunity, and will perform service and installation.
Document service and produce timely/ detailed service reports, including what work was completed, what parts need to be sent, next steps, and final resolution status.

The Experience, Skills and Abilities Needed
Vocational/ Technical Degree or Associates Degree and 2 years of experience in any of these areas or a combination: mechanical, electro-mechanical, robotics/ automation, PLC / software development or control systems.
In lieu of degree, high school diploma or GED with 4 years of experience in any of these areas or a combination: mechanical, electro-mechanical, robotics/ automation, PLC / software development or control systems;
Experience in repairing, testing and maintaining technical equipment using various electro-mechanical tools;
Knowledge of electro-mechanical systems, components, tests, tools, and principles;
Fluent in English (written and oral);
Ability to diagnose and troubleshoot complex issues and work cross functionally among teams;
Must be able to obtain a passport and have the ability to travel internationally 20%-30%;
Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
Able to meet all required Customer credentialing requirements

Experience with industrial vacuum system would be an asset;
Experience with high voltage or low voltage electrical system would be an asset;
Fluency in an additional language such as French or Spanish would be an asset.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer

3 weeks vacation and (12) added holidays;
Excellent Healthcare, Dental and Vision Benefits;
Cell Phone Allowance, Laptop and Credit Card;
Retirement plan with company match;
Excellent opportunities for advancement and stable long-term career.

This posting is for two existing vacancies within our organization.
Pay range for this opportunity is $26.56 - $34.38. This position is eligible for bonus participation, with an annual bonus opportunity of 5% of your fiscal year compensation, subject to the Bonus Plan’s terms and conditions.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .
STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.
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