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Over deze vacature
This innovative organisation now employs almost 1,000 people and is growing rapidly. It operates nationwide. The environment is highly regulated and requires strong governance, security and scalability. The culture is entrepreneurial, ambitious and direct. The organisation is on the brink of rolling out many new locations.
You will build a stable and professional technology organisation. You will further set up the IT support team, currently consisting of 2 FTE, and additionally take charge of the development team of 5 FTE. Both teams require clear structures, predictable processes and direction. You bring this together in a way that suits a nationwide healthcare organisation, where security and reliability are paramount.
You will develop a solid foundation for support. This includes hardware management, inventory management, ticket flows from first to third line, SLAs, a knowledge base and uniform working processes for incidents, onboarding, escalations and reporting. At the same time, you provide direction to the development team. You do not need to have a development background, but you understand how to enable development teams to work effectively together, how to set priorities and how to guide teams towards consistent delivery.
You will also create a support blueprint for opening new locations. You ensure that support and development work together logically within this framework, so that the entire network is supported in a uniform, secure and efficient manner. You maintain oversight, decide what needs to be done today and what can be improved tomorrow, and ensure that the foundations remain solid.
HBO level of working and thinking, preferably in ICT or technical business administration;
At least seven years of leadership experience within IT;
Experience managing first-, second- and third-line support teams;
Experience managing a development team and guiding developers in prioritisation, planning and collaboration;
Knowledge of ticketing systems such as Atera and endpoint management via Intune;
Experience with SLAs, processes, escalations and vendor management;
Advantageous: knowledge of ITIL, project-based working, healthcare IT or multi-site environments;
Strong analytical skills, decisive and focused on clear processes;
Strong communication skills with natural leadership qualities;
Fluent in Dutch and English.
If you are interested in this vacancy, we invite you to apply directly via the “Apply” button, stating: the reference number . Unfortunately, we cannot provide any further substantive information about the vacancy in advance as it is extremely confidential.
For general questions or information about our working method, please contact the colleague below.
+31 (0)20 442 112 8