Service Training Supervisor

Birmingham, Alabama, United States
As a Service Training Supervisor at STERIS, you will be responsible for designing, developing, implementing, and continuously improving technical and operational training programs that support service excellence across the organization. You will lead the creation of training strategies, curricula and learning solutions for Field Service, Regional Repair Labs, Equipment Maintenance, and Surgical Instrument Field Repair Technicians. You will ensure employees are equipped with the technical knowledge, repair competencies, quality standards, regulatory requirements, and customer service skills necessary to safely and effectively service medical devices and surgical instruments. Through collaboration with cross-functional stakeholders, you will drive workforce capability, operational performance, compliance, and employee development while supporting business objectives and Customer satisfaction.
You will work in the STERIS downtown Birmingham Repair Operations Lab but will occassionally need to travel up to 10%.
What you will do as a Service Training Supervisor
Own the project plan for STERIS Repair Operations onboarding and coordination with training programs delivered to designated employee groups, primarily Technician roles. Execution of this plan includes all details from securing presenter schedules, materials and collateral attainment to logistics details required to delivering high quality Instrument Repair Training, regardless of location.
Accountable for process effectiveness, tracking and monthly reporting and identifying process gaps and improvements
Updating and maintaining the Instrument Repair Service Onboarding and Training calendar with all scheduled events that impact new hire training in coordination with the Service Training Department
Act as Learning Management System (LMS) Administrator for the Repair Operations Training Department, will test, launch and assign online learning content via the STERIS University LMS (SuccessFactors), and audit user completion status. Provide and maintain accurate course and curriculum information regarding Instrument Repair Operations Training on the STERIS University internal LMS portal.
Responsible for the acquisition and inventory maintenance of all onboarding and coordination with training materials and communications required by the department
Act as the primary support to the Repair Operations Service Training team and the Senior Director
Support activities ranging from database maintenance, audit, purchasing, inventory, and general support of the team

The Experience, Skills and Abilities Needed
Must have Bachelors Degree and three (3) years of relevant experience, such as surgical instrument training, military training, etc. In lieu of Bachelors Degree, must have High School Diploma or GED and seven (7) years of relevant experience, such as surgical instrument training, military, etc.
Must have computer skills with demonstrated proficiency in programs including Microsoft Outlook, Word, Excel, and PowerPoint
Must have experience working in a fast-paced environment and handle multiple projects simultaneously
Must have experience effectively interfacing with various departments and levels inside and outside of the organization in order to expedite tasks
Must have experience using organizational skills and demonstrating proficiencies in scheduling, organizing data, and preparing reports

Experience as a key contributor or serving in a project management role on high profile projects and/ or minimum of three (3) years of Administrative Assistant or Department Coordinator experience
Experience in a training environment (scheduling training, preparing materials, etc.).
Experience working with a Learning Management System (LMS)

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer

Extensive paid time off and 9 added holidays
Excellent healthcare, dental and vision benefits
Long/ short term disability coverage
401(k) with a company match
Additional add-on benefits/ discounts for programs, such as pet insurance
Tuition reimbursement and continued education programs
Excellent opportunities for advancement in a stable, long term career

Pay range for this opportunity is $68,637.50 - $88,825.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
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