Internship/Graduation: Developing User-Centred Technical Documentation

Internship/Graduation: Developing User-Centred Technical Documentation
Internship/Graduation: Developing User-Centred Technical Documentation
: Human- Technology Interaction, Industrial Design, Innovation Sciences, other user-centered disciplines
Technical documentation serves many purposes. It helps users perform their work safely and effectively, understand technical systems and meet legal, safety and contractual requirements. However, users may not always need the same information, or need it in the same format. How can technical information be designed around the people who use it?
During this internship or graduation assignment, you will investigate how people find, use, share and adapt technical information in their daily work. Through interviews, observations and other user research methods, you will explore what information users really need, what they use today, what they struggle to find and where they develop their own solutions.
You will also investigate the technical, learning and safety requirements behind the information Vanderlande provides. By bringing these perspectives together, you will explore opportunities to make technical information more relevant and useful for its intended users
The Content Development & Training department at Vanderlande is responsible for developing technical documentation, training materials and user-focused information that help people understand, operate and maintain Vanderlande systems. The department works with different types of content for a variety of audiences and applications, with a focus on making technical information clear, accessible and useful in practice.
Conduct interviews, observations and other user research to understand how people use technical information
Identify users' information needs, current practices and difficulties when searching for or using documentation
Investigate the technical, learning and safety requirements behind existing technical information
Analyse research findings to identify opportunities for more user-centred technical documentation
Bring user needs and technical requirements together to explore potential improvements

An interest in understanding how people interact with technical information
Curious and motivated to investigate user needs through interviews, observations and research
An analytical mindset and the ability to bring different perspectives together
An interest in user-centred design, human factors, ergonomics or related disciplines
Mandatory enrolment to a Dutch Education System & resident of The Netherlands

A monthly internship allowance (based on a 40-hour work week): €500 per month €550 per month
Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
On-site health center with gym
Active employee communities and initiatives
Excellent company restaurant and barista coffee bar

Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.
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