Helpdeskmedewerker Digitale Zorg

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Do you also think that digital healthcare should be accessible to everyone?
At the Digital Healthcare Helpdesk, we help people get started with using digital healthcare applications every day. This includes setting up an app, logging into a patient portal, or video calling with a healthcare provider. You guide people in using these applications – in a friendly, clear, and step-by-step manner.
You answer questions via telephone, email, and chat. You help people who get stuck or do not understand something. In doing so, you use clear work instructions and a shared knowledge base. You work at the office in Utrecht, together with a dedicated team committed to accessible digital care. All work takes place on location.

What we are looking for

You communicate clearly and kindly.
You can listen well, ask questions and think in solutions
You have patience, with a target group that finds it difficult or may be unsure
You speak and write Dutch well; English is a plus.
You have an affinity for healthcare as well as digital applications.
You work independently and in a structured manner.
You have an MBO+/HBO working and thinking level.
Experience in customer contact is a plus

Meaningful work in a social organization
A salary in accordance with the VVT CAO, scale 35; between €2,643.39 and €3,471.46 per month (based on 36 hours)
We make agreements about either a flexible or a fixed schedule
Lots of space to learn and develop
A catered lunch at the office once a week
Fresh, free fruit every day
A fixed workspace at our office in Utrecht (easily accessible by public transport)

Great! Send a message to . Are you unsure whether you are suitable, or perhaps you do not fully meet the profile? Please let us know!
Some websites may be temporarily less accessible. Watch the webinar recording How do you ensure that residents receive the right support with digital care at all times? Knowledge Gathering Meeting 2026: in conversation about digital care together
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