Sr. Associate - Business Support

Sr. Associate - Business Support
Sr. Associate - Business Support
Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
Position Summary:Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.What you bring to the role:Seasoned individual contributor. Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement wit others outside of the job area.Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
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Solutions Architect - Presales Aruba
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Buddy Program for all the employees (office & warehouse) to help them have a good understanding of the overall process and they have someone to look up to in case of any challenges.
Competitive Salary packages for all the employees as per their skillset and the knowledge that they bring.
An opportunity to work with a Great Place to work certified organization.
Ingram Micro is a diverse and inclusive organization where everyone who has the right skillsets is welcomed to work with us.
Leave Bank policy helps the employees (Office & Warehouse) to share the leaves with other employees who are in need for the same.
LinkedIn Learning & Workday Learning for all the permanent employees (Office & Warehouse) for their personal as well as professional growth.
Apart from the Salary package that we offer, we provide Mediclaim & Insurance benefits to all our employees (Office & Warehouse) who join us.
We have good rewards & recognition policies in place for all the employees (Office & Warehouse). For example: 5 years completion award, 7 years completion award, etc.
Apart from 18 Paid leaves, 10 Casual Leaves & 10 Sick Leaves, we provide 1 birthday leave, 6 Months maternity leave, 5 days paternity leave.
Day care facility reimbursement for Female Associates (Office & Warehouse) for their kids between 6 Months to 6 years
Mental health programs for all the associates (Office & Warehouse)
Ingram Micro focuses on Environmental, Social & Governance through various activities for example planting a tree when someone from the organization retires.
Internal Mobility for all the employees (Office & Warehouse) to give them a chance to explore other opportunities within the organization itself and grow.
Ingram Micro India is the top IT Distribution company in India with nationwide presence at nearly 40+ locations. Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Learn more about Ingram Micro in India
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Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success.
Being clear on our own objectives means we can fully focus on the success of our business partners and associates.
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