Customer Care Agent - English + Another language

Customer Care Agent - English + Another language

Customer Care Agent - English + Another language
: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat.
: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.
: You conduct conversations in European language (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely.
-: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers.
: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.
: You will support the processing of fault and repair requests and the documentation of customer interactions.

Fluent English (C1) in both written and spoken communication
Fluent in any European language (C1) in both written and spoken communication

Strong communication skills and enjoyment of customer interaction
High service orientation and problem-solving abilities
Experience in handling upset customers and de-escalation techniques
Proficient in using standard end-user software, particularly MS Office

Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
Opportunity for flexibility with a hybrid working model
25 days paid annual leave
Employee Assistance Program (Mental Health, Legal & Financial Counselling
Brand new modern office premises in a class A Business building
Fresh fruits in the office
Access to over 15,000 LinkedIn Learning courses to assist in your development

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!
dormakaba business services Bulgaria Ltd.
© dormakaba Holding, 2019, all rights reserved