Own and manage Danone Japan order to cash process

Where do you want to work?

PRIMARY PURPOSE OF THE ROLE AREAS OF RESPONSIBILITY AND ACCOUNTABILITY
Own and manage Danone Japan order to cash process. (order processing to billing)
Maintain and pursue high customer service level.
Perform trouble shooting for outsourced vendor (Order Processing Center) and internal stakeholders
Own Order to Cash process BCP.

Lead OTC process and Customer Service continuous improvement and projects.
Support Kumamoto Order Taking CenterMonitor the daily process/activity in Kumamoto especially focusing on the mistake and confirm the root cause with Kumamoto center SV and leader, find the solution and provide the training for improvement, and report the status in weekly team meeting and monthly CS meeting. Sort the status and condition of customer by reviewing the Gyoumuiraisho (業務依頼書)。In order to make sure the order taking to be executed properly, update the order condition to Kumamoto timely when it is changed or new added.Understand the learning phase of each staff and be able to adjust or propose the training plan based on the status/result and provide the right feedback to team and management Manage the Bellwell, support center working in night from 18:00-8:00Manage the activity/status of Bellwell, and recognize the problem and take action for improvement, and report the status monthlyEnsure the service level of Bellwell and provide the timely support in case. Manage customer delivery cost upchargeMinimize extra cost of customer delivery. Take initiative to establish smooth operation. Take action to reduce extra truck cost. Invoice detail, and credit managementMake sure the daily process is running well without any delay or discrepancyResolve the variance of invoice vs. payment once happeningUpdate the credit status weekly or monthly to related department and follow the procedure to manage the credit in order not to impact the daily order. Provide the timely confirmation for invoicing process.Ensure the substituted monthly invoicing task to be executed well Update the activity to related department and customersSort the activity information and update it to customers properly. Team collaborationWork collaborate with other functions and resolve conflict if any. Daily report managementAnalysis the daily report, find the issue and report to related department and follow up the improvement result
CAPABILITY PROFILE – Required Background
Over 3 years of customer care or consumer care experience
5 years of experience in overall SCM (FMCG or Dairy Background preferred)
EDI or sales order / invoicing process with related master data knowledge
High communication skill with internal customer (sales and stock controlling team) and external customer (person for order, logistic or sales).
Data Analysis Skills and Experience
Advanced Level of Excel skill
Basic Level of Power Point
Basic Level of Access Database

Dedicated to bringing health through food to as many people as possible, Danone is a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.
At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our vision - Danone, One Planet. One Health - which reflects a strong belief that the health of people and the health of the planet are interconnected. We deliberately concentrate on high-growth and health-focused categories, and commit to operating in an efficient, sustainable and responsible manner.
Check out the link below to find out more about Danone in Japan.
Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.

All official Danone job opportunities are published only on this platform
Danone will only contact candidates using email addresses ending in @danone.com.
Do not share personal or financial information if contacted otherwise
All official Danone job opportunities are published only on this platform
Danone will only contact candidates using email addresses ending in @danone.com.
Do not share personal or financial information if contacted otherwise