Customer Liaison Assistant

James Walker Cockermouth is recruiting a Customer Liaison Assistant.
James Walker is part of the James Walker Group of Companies, who are a successful global Industrial organisation supplying high performance sealing products and solutions. With state-of-the-art material technology skills, the James Walker Strategic Business Unit (SBU) of the James Walker Group specialises in the provision of sealing solutions (elastomers, polymers, composites, engineering plastics, high nickel alloys).
Our worldwide group of companies has operations, sales and service entities across Europe, Middle East, India, Australia, New Zealand, SE Asia, South Africa and North and South America
In this role you will support the successful delivery of customer requirements and contribute to the achievement of site targets by coordinating information, monitoring progress, assisting with expediting activities and proactively identifying potential issues. The hours of work are 35 hour per week (Monday to Thursday 08.45 am – 5.00 pm and Fridays 08.45 am – 12.45 pm/3.30 pm alternate weeks), the salary is circa. £24,808.07 per annum dependant on skills and experience.
Act as a point of contact for key customer enquiries and requests.
Coordinate responses to customer queries, ensuring information is accurate and provided in a timely manner.
Assist with the preparation of customer reports, presentations, meetings and site visits.
Monitor outstanding customer actions and ensure appropriate follow-up.
Provide day-to-day coordination and support to Sales Companies in relation to customer requirements and key order status.
Respond to requests for information and coordinate responses.
Ensure Sales Companies are kept informed of production progress, delays, changes and other relevant developments of key & escalated orders.
Work closely with Production, Planning, Engineering, Quality and other operational teams to obtain and communicate accurate information.
Monitor the progress of customer orders through the manufacturing process.
Identify potential delays, constraints or issues that could affect customer commitments.
Maintain appropriate records of customer communications and commitments.

Understanding of manufacturing processes and production schedules.
Experience in order management, production coordination, planning or expediting.
Commercial awareness and understanding of customer delivery requirements.

Experience working with customers or internal stakeholders.
Strong organisational and coordination skills.
Excellent written and verbal communication skills.
Ability to build effective relationships across different departments and with customers.
Strong attention to detail and accuracy.
Ability to manage multiple priorities and deadlines.
Proactive approach to identifying and resolving issues.
Good IT skills, including Microsoft Office and Excel.

Business Administration qualification or equivalent relevant experience

GCSE’s, Grade C/level 4 or above (or equivalent) in English & Mathematics.

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