Desktop Support Engineer - Miramar at Elite Technical Miramar, FL

Desktop Support Engineer - MiramarOur client, an IT Services organization supporting commercial and federal clients is seeking two Desktop Support Engineers to support a refresh project in Miramar, Florida. The engineers will provide premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. Responsibilities:Technical Support & Troubleshooting: - Diagnose and resolve hardware, software, and network-issues across desktops, laptops, mobile devices, and AV equipment. - Offer proactive maintenance-to prevent IT disruptions, including software updates and system optimizations. - Manage and troubleshoot collaboration tools-(Microsoft Teams, Zoom, Slack, etc.) and productivity applications-(Microsoft 365, Google Workspace). - Ensure secure and seamless remote access-for VIPs using VPNs, mobile device management (MDM), and security protocols. Executive & VIP Support: - Provide onsite and remote IT support-for board meetings, conferences, and high-profile events. - Offer personalized IT concierge service, including tech training and proactive issue resolution. - Manage and configure high-end AV equipment, conference room systems, and digital displays. - Act as a trusted IT advisor, understanding VIPs- work styles and technology preferences. - Understand and represent our client's brand to VIP customers. Asset & Incident Management: - Validate the inventory of VIP devices, ensuring timely upgrades and replacements. - Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs. - Coordinate with the Service Delivery Manager, vendors and internal teams-for escalations and advanced troubleshooting. Security & Compliance: - Ensure compliance with customer IT security policies, including data protection and device management. - Educate VIP users on cybersecurity best practices-and implement multi-factor authentication (MFA). - Work closely with customer security teams to monitor and mitigate risks-related to VIP IT usage. Required SkillsMinimum Education/Certification/Experience Requirements: - 5+ years-of experience in IT support, workplace technology, or a related field. - Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+. - Experience supporting C-level executives-or high-profile clients and their administrative assistants. - Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android-environments. - Strong knowledge of networking, VPNs, and enterprise security-practices. - Experience with ITSM tools-(ServiceNow, Jira, etc.) and remote troubleshooting tools. - Exceptional customer service, problem-solving, and communication-skills. - Ability to handle high-pressure situations-and deliver solutions quickly. Preferred Education/Certification/Experience: - Familiarity with AV systems, video conferencing solutions, and executive meeting room technology. Apply Now