Order Entry Specialist

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Our Opening and Your Responsibilities
Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly
Billing plan/ downpayment creation during order entry
Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
Where appropriate, implement preventive measures to avoid recurrence
Perform housekeeping activities for open orders
Receive and carry out directions as provided by team leader
Always demonstrate accuracy of work
Review documentation and work according to procedures laid out
Schedule work to be completed within set timeframes
Communicate with teams/peers and team leaders to optimize work completion
Ensure company guidelines and policies are always met
Achieve Key Performance Indicators (KPI’s) and meet Development Plan
Support service and customer priority strategies
Support cost reduction and/ or process improvement initiatives

What You Need to Succeed
Excellent analytical, interpersonal & communication skills
Highly customer & business oriented
Self-starter with a proactive approach
Strong interpersonal skills and influencing ability
Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
Innovative to challenge conventional practices and suggest better approaches
Passionate to be tenacious and resilient

Technical Skills, Knowledge and Experience Required
Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
Fluent in English. Knowledge of other Asian languages an added asset
A good team player with ability to work cross culture and function.

Flexible to work in different global time zones for meetings and calls.
Permanent employment basis; conditions are based on the contract of employment
Medical care with dental entitlements
Diversity, flexible and fun working culture

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us .
For those who prioritize precision, Mettler Toledo is precisely where you belong.
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
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