Sr. Professional, Process

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Analyze, define, and develop the organization's business process methods and practices.
Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals.
Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements.
Partner with business process owners and management on strategic initiatives.
Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.
Research industry trends for application of process improvement techniques and best practices.
May train key users on new processes.

What you bring to the role

Works independently with limited supervision.
Coaches and reviews the work of lower level professionals.
Problems faced are difficult and often complex.
Influences others regarding policies, practices and procedures.
Provides solutions to a variety of complex technical and business matters.
Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
May assist more junior staff members with aspects of their job.
Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization.
Generally free to determine work priorities based on general direction from managers.
Specialist in technical or business skills.
Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.

Four year college degree (or additional relevant experience in a related field).
Minimum 5 years functional experience including a minimum of 3 years specific experience.
Ability to make significant contribution to processes and systems.

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Our Culture makes Ingram Micro a Great Place to Work ®
Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.
Learn more about Ingram Micro in The Philippines
Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.
Ingram Micro's culture of recognition fosters pride in the value each employee contributes to business success. Employees are not just productivity numbers, but valued for their skills and collaboration. Employee resource groups allow for free expression and shared purpose, highlighting the importance of employee satisfaction. Outside of work, employees find joy in new hobbies, travel, and meeting people with diverse perspectives. Most importantly, employees are present in the lives of those who matter most. Ingram Micro is truly a great place to work.
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As someone who has been in the BPO industry for several years, I can confidently say that my career growth has been significantly supported by the team at Ingram Micro. They have provided me with ample opportunities to develop my skills and have constantly encouraged me to push myself beyond my limits. Additionally, the company culture is one that fosters creativity, collaboration, and innovation, making it an ideal workplace for employees looking to excel in their careers.
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Ingram Micro stands out for more than just its generous perks, recreational activities, and benefits. The company's care for employees' financial, mental, physical, and emotional needs through various platforms is remarkable. They provide a feeling of being part of an organization even after college, supporting employees as individuals with lives outside work. Ingram Micro invests in learning and development, helping employees achieve professional growth while aiding the company's success. This focus on employee well-being and growth drives productivity and fosters long-term commitment. Ingram Micro is truly great.
Working for more than a decade at Ingram Micro is a testament of how good a company it is in nurturing its people. I have been provided not only a professional network but also a sense of family. I had the opportunity to develop relationships and build expertise in specific areas. Such experience fosters a sense of loyalty and commitment to the company. It also opened opportunities for career growth; my journey from Sales to Project Management is by no means easy but is rich in learning and development.
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Helping businesses reach their global potential
At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.
Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent.
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