Service Coordinator

To expand our service team, we are looking for a driven and structured Service Coordinator for 20 – 24 hours per week, who makes the difference between a satisfied customer and a very satisfied customer. As Service Coordinator at IMS you are the central point of contact for all our service activities. You ensure that service requests are handled quickly, efficiently and with a customer-oriented approach.
You are the main point of contact for our customers when it comes to malfunctions and service questions. You coordinate and schedule service and maintenance activities and maintain regular communication with the customer to ensure a smooth execution.
Vocational level education and thinking level, preferably in a technical field (e.g. Mechatronics, Electrical Engineering, Mechanical Engineering)
Minimum of 3 years of proven experience in a coordinating or service-oriented role
Strong organizational skills, stress resistant and customer focused
Good command of both Dutch and English
Experience with ERP systems is a plus

Competitive salary starting at € 3.000,- gross per month.
A challenging and varied job within a top team.
27 vacation days + 13 ADV days according to the labor agreement of Metalektro.
Participation in sports events and company fitness.
An enthusiastic and active staff association.
A fun, reliable team you can count on.
An in-house cafeteria with low-cost meals.

In addition, we have flexible working hours at IMS.
Your work as a Service Coordinator
As service coordinator, you are responsible for the progress of service orders. You do not only monitor quality, but also keep an eye on the costs. You ensure proper administrative handling and provide regular reports. Additionally, you prepare quotations for spare parts and service activities and follow up accordingly.
When you enjoy customer contact, quick anticipation and technology, this is the job for you.
Any questions about this vacancy?
We’d be happy to talk with you by phone or email if you have any questions.
Recruitment agencies are kindly requested not to contact us regarding this vacancy. We prefer to source our talent directly.
We aim to respond as quickly as possible. If you’re unsure whether your message has reached us, feel free to follow up.
We'll contact you shortly to go over your application
First interview with manager and colleague
Second interview with other colleagues
If it feels like a good match on both sides, we'll make you a job offer
As service you are the face to the customer
From machine concept to machine
Where the right people make the difference
The freedom and responsibility at IMS keep me motivated