Customer Service Internal Sales Representative

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Customer Service Internal Sales Representative Derry
Customer Service Internal Sales Representative Derry
The Customer Service Internal Sales Representative is a central point of contact between external Customers and the Nelipak organisation. Responsible for providing first class sales support to the Nelipak Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.
Managing all aspects of order entry, order processing and order shipment
Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
Maintaining customer records to include weekly reporting on order status
Preparation of reports for internal / external sales meetings and customer visits
Assisting with AR as and when necessary
Creating of export paperwork for FCA / EXW Shipments
Forecast & Budgeting for House Accounts
Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
Working with Buyers and Planners to achieve on-time customer deliveries
Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
Performing any other job-related duties and responsibilities as may be assigned

Education and / or Experience
GCSE Maths & English (or equivalent)
2 years’ demonstrable Customer Services experience
Strong organisational skills and attention to detail
Ability to demonstrate excellent relationship building skills
Excellent communication skills, both written and verbally
Excellent IT skills including use of MS Office & Excel

Experience working within a global Company

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be requiredto undertake such tasks as may reasonably be expected within the scope of the post.
FOR INTERESTED APPLICANTS: Please e-mail your CV together with a Cover letter demonstrating how you meet the criteria to DerryApplications@nelipak.com
Speak to a Nelipak commercial sales representative about how Nelipak’s Performance Packaging solutions are right for any and all sensitive medical products.
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